From preventing workplace behavior that could threaten a company’s reputation to recruiting and retaining talent, the importance of human resources is apparent. Additionally, companies are struggling to harmonize the work styles of various generations, unify the efforts of workers in disparate locations, and adjust to the changing nature of work in the digital age.
We spoke with the CEO of HR Certification Institute (HRCI), Amy Schabacker Dufrane, Ed.D., SPHR, CAE, about how the role of HR has evolved and what companies can do to maximize HR’s impact.
|Dr. Amy Schabacker Dufrane, SPHR, CAE, is CEO of HR Certification Institute® (HRCI), where she focuses on developing collaborative long-term partnerships with individuals and organizations looking to help people and organizations excel. Dufrane holds a doctorate from The George Washington University, an MBA and MA from Marymount University and a BS from Hood College.|