Every organization will face a crisis at some point. When that crisis occurs, people will turn to their leader for answers. How are we going to survive? How should we respond? What is the plan for getting us through the crisis and back to business as usual? Ultimately, it is the leader’s answers to these questions and the leader’s actions that determine whether an organization survives or collapses in the face of a crisis. The critical question then for organizations is this: who is best suited to lead us through a crisis?
To find the answer to this question, we searched the academic literature on crisis leadership to identify the most critical competencies for leading through a crisis. This search, which included hundreds of scientific papers, journal articles, and book chapters, pointed to five things effective leaders do during a crisis. Here we describe these five behaviors and how they can be assessed with common personality instruments.
The international authority in personality assessment, Hogan Assessments has three decades of experience reducing turnover and increasing productivity by helping businesses hire the right people, develop key talent, and evaluate leadership potential. Grounded in a more than a century of science, the Hogan assessments predict job performance by assessing normal personality, derailment characteristics, and core values. Hogan’s portfolio of employee selection, development and leadership tools allow companies to better manage their most valuable assets – their people. www.hoganassessments.com